This agreement is between Metanoia Retreats LLC ("Metanoia," "we," "us") and the guest named at checkout ("you," "Guest"). It applies to each retreat you book — for example, Khalwa — Morocco 2027, a six-night retreat in Chefchaouen, Morocco, July 30 – August 5, 2027, anchored to the August 2, 2027 total solar eclipse. Retreat-specific terms and any addenda control over conflicting general terms for that retreat.
Guests must be 18 years of age or older at the time of the retreat unless Metanoia agrees in writing to an exception, in which case a parent/legal guardian must sign all terms and the Part B release on the minor's behalf and accompany the minor.
Your tier, occupancy, and total price are as shown at checkout. Every booking includes the items listed on the retreat page (lodging, listed meals, the program, eclipse viewing, airport transfers, and the listed guided excursion). Flights, travel insurance, optional add-ons, visa/entry costs, vaccinations, and personal expenses are not included. Quoted prices assume current taxes, supplier rates, and exchange rates; we reserve the right to adjust the price for documented increases in third-party costs, taxes, or currency fluctuations occurring before final payment, and you may cancel for a refund of recoverable amounts if you reject a material surcharge.
By you:
By us: If we cancel the retreat for any reason other than force majeure (§A-11), you receive a full refund of all amounts paid, including the deposit. This refund is our sole and entire liability for such a cancellation, and we are not responsible for your other costs (flights, visas, insurance, etc.).
No refund for unused services: No refund or credit is given for any activity, meal, night, or service you do not use, for late arrival or early departure, or for removal under §A-13.
No refund for weather or astronomical conditions: The total solar eclipse and all outdoor experiences depend on weather, atmospheric, and natural conditions entirely outside our control. You acknowledge that we do not guarantee, and have made no representation or promise regarding, whether the eclipse or any outdoor activity will be visible or occur as hoped. Cloud cover, weather, or any condition that obscures, diminishes, or prevents viewing of the eclipse — or that affects any other outdoor activity — is not grounds for any refund or credit.
(For the Colombia retreat at Caoba Reserve, the cancellation schedule in Addendum A replaces this section.)
Travel insurance is mandatory for every guest and must include, at minimum, emergency medical treatment abroad of at least $100,000 and emergency medical evacuation and repatriation of at least $100,000 (we recommend $250,000). Several retreats are in remote locations far from medical care, where evacuation can be extremely costly; adequate coverage is essential. We may require proof of this coverage before final payment or before the retreat begins, and may exclude you from activities or the retreat (without refund) for failure to provide it. You remain responsible for all costs of any medical care or evacuation you require. We strongly recommend you also carry trip cancellation/interruption coverage to protect your own non-refundable payments — and, for maximum flexibility, a "Cancel For Any Reason" (CFAR) upgrade, which typically must be purchased within about two weeks of your deposit. Buy your policy promptly after booking.
Your policy must not exclude the retreat's included activities. Many travel insurance policies exclude "adventure," "hazardous," or "sports" activities — including guided hiking — unless an optional sports/adventure upgrade is purchased. Our retreats include a guided hiking excursion and other organized activities that insurers may classify this way. It is your responsibility to confirm your policy covers the retreat's included activities and to purchase any upgrade required.
You are solely responsible for valid travel documents (passport, visas, permits), entry/exit compliance, and any required or recommended vaccinations or prophylaxis for the destination. We are not liable for denied boarding, denied entry, deportation, or any cost or missed portion of the retreat resulting from your failure to meet these requirements, and no refund is due in that event.
Metanoia acts as the organizer and coordinator of the retreat. Many services — including air, ground, and water transportation, lodging, venues, guides, excursion operators, and meal providers — are supplied by independent third parties over whom we have no control. We are not liable for the acts, errors, omissions, defaults, injury, loss, delay, or damage caused by any such independent supplier, and your remedy for any such matter is against that supplier. Where a supplier's own terms and conditions apply, they are incorporated by reference and may limit or exclude that supplier's liability; our liability to you for any matter involving a supplier will not exceed that supplier's liability to us.
The retreat itinerary, daily schedule, accommodations, activities, and excursions are a good-faith plan and may change. We reserve the right to modify, substitute, reorder, or omit any itinerary element, activity, lodging, or excursion with one of comparable standard, before or during the retreat, when reasonably necessary (including for weather, safety, supplier, logistical, or force-majeure reasons). We do not guarantee that any particular element will occur exactly as published, and a change of this kind is not grounds for a refund. However, if we eliminate a material, separately advertised element of the retreat — including the eclipse viewing opportunity — without substituting one of comparable standard, you may elect a credit toward a future retreat or a refund of the recoverable portion attributable to that element.
The retreat is led by a host and additional facilitators. If any host or facilitator becomes unable to attend or to continue (for example, due to illness, injury, or travel disruption), we may substitute a facilitator of comparable qualifications, or reallocate facilitation among the remaining team. A change of facilitator is not a change that entitles you to a refund. If a specifically named host or facilitator whose participation was advertised as a principal feature of the retreat is replaced, we will notify you and, at your election, provide a credit toward a future retreat or allow you to cancel for a refund of amounts paid.
We are not liable for any failure to perform, change, delay, or cancellation due to events beyond our reasonable control (including natural disasters, severe weather, pandemics or public-health events, epidemics, war, terrorism, civil unrest, crime, government or border action, travel disruption, or supplier failure). If such an event affects the retreat, we will offer, at our discretion, a credit toward a future retreat or a refund of recoverable costs, which is our entire liability in that event. We also reserve the right to cancel the retreat if minimum enrollment is not reached; in that case you receive a full refund of all amounts paid, including the deposit, which is our sole and entire liability.
You understand that travel and group gatherings carry an inherent risk of exposure to communicable diseases (including COVID-19 and others), that this risk cannot be eliminated, and that you voluntarily assume it. You agree to comply with any health and safety protocols we, our suppliers, or local authorities require.
We are committed to a safe, respectful container. Harassment, illegal activity, intoxication that endangers safety, or behavior that endangers or unreasonably disrupts others may result in removal from the retreat without refund and at your own expense for any resulting costs. You are responsible for, and assume the risks of, your own use of alcohol or other substances. Certain venues prohibit psychoactive substances entirely (see Addendum A).
A photographer/videographer may document the retreat. You grant Metanoia a perpetual, worldwide, royalty-free, non-exclusive license to use your name, image, voice, and likeness in photos or recordings in which you appear for promotional and marketing purposes, in any media. Tell us in writing at booking if you wish to opt out.
To operate the retreat we collect personal information from you, including your name, contact details, passport and travel information, emergency contact, and insurance details, and — with your explicit consent — your health, dietary, and medical information. We process this information only for specified purposes: to plan, run, and provide for safety at the retreat; to meet legal, tax, and insurance requirements; and, in an emergency, to protect your vital interests. We collect only the information reasonably necessary for these purposes.
We may share your information with the categories of recipients who need it for these purposes: our lodging and venue providers; air, ground, and water transport providers; guides and excursion operators; meal providers; our insurers and payment processors; and, in an emergency, medical and emergency responders and your emergency contact. Some recipients are located outside your home country; where we transfer your information across borders we use the safeguards required by applicable law. We do not sell your personal information.
Because we offer retreats to guests who may be located in the European Union or the United Kingdom, the EU GDPR and UK GDPR may apply to our processing. Our legal bases are your consent (including your separate explicit consent to process health and other special-category data), the performance of our contract with you, our legitimate interests in operating the retreat, and the protection of your vital interests in an emergency. We keep your information only as long as necessary for the purposes above and to meet our legal, tax, and insurance obligations, after which we delete or anonymize it.
You have the right to access, correct, delete, restrict, object to, or port your information; to withdraw your consent at any time without affecting processing already carried out; and to lodge a complaint with your local data-protection supervisory authority. To exercise these rights, write to maikol@metanoiaretreats.co.
By booking you agree to this collection, use, and disclosure. Your explicit consent to process health and other special-category data is obtained separately at checkout and through the Part B health disclosures.
To the fullest extent permitted by law, and except for liability that cannot be limited under applicable law: (a) except for claims for bodily injury, illness, or death, Metanoia's total aggregate liability arising out of or relating to a retreat will not exceed the greater of the total amount you paid to Metanoia for that retreat or $10,000; and (b) Metanoia will not be liable for any indirect, incidental, consequential, special, or punitive damages, or for lost enjoyment, missed flights/connections, or lost profits, even if advised of the possibility; provided that nothing in clause (b) limits the recovery of damages for bodily injury, illness, or death. Nothing in this Section limits or excludes liability for gross negligence, recklessness, willful misconduct, or fraud.
Please read this section carefully — it affects your legal rights.
(a) Informal resolution first. The parties will attempt in good faith to resolve any dispute informally by contacting maikol@metanoiaretreats.co before starting formal proceedings.
(b) Binding arbitration. Any dispute arising out of or relating to a retreat or these terms that is not resolved informally will be resolved by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Maricopa County, Arizona, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction. The arbitration will be conducted under the AAA Consumer Arbitration Rules, including their consumer fee schedule, and Metanoia will pay the arbitration fees and costs that those Rules require it to bear.
(c) Class-action / jury-trial waiver. Disputes will be conducted only on an individual basis; class, collective, and representative actions are waived, and the parties waive any right to a jury trial.
(d) Limitations period. Any claim must be commenced within two (2) years after the event giving rise to it, or it is permanently barred, to the extent such a limitation is enforceable; provided that any claim for bodily injury, illness, or death is governed by the limitations period provided by applicable law and is not shortened by this provision.
(e) Attorneys' fees. In any permitted proceeding, the prevailing party is entitled to recover reasonable attorneys' fees and costs to the extent allowed by law.
This agreement is governed by the laws of the State of Arizona, USA, without regard to conflict-of-law rules. Subject to §A-17, the exclusive venue for any matter not subject to arbitration is the state and federal courts located in Maricopa County, Arizona.
These terms, the retreat page, any retreat-specific terms/addenda, and the Part B release are the entire agreement between you and Metanoia and supersede prior understandings. If any provision is held unenforceable, the remainder stays in effect and the provision is enforced to the maximum extent permitted. Our failure to enforce a provision is not a waiver. You may not assign your booking except as expressly permitted. We may update these terms; the version in effect when you book governs your booking. Electronic acceptance and e-signatures are valid and binding.
By submitting payment for this retreat, you confirm that you have read, understood, and agree to these Booking Terms, the Cancellation & Refund Policy, the Limitation of Liability, and the Dispute Resolution / arbitration provisions above, on behalf of yourself and each guest in your booking, AND that every adult guest will separately sign the Part B Assumption of Risk & Release before the retreat.
I am voluntarily choosing to participate in this retreat and the activities offered. I am 18 or older (or a parent/guardian signing for a permitted minor).
I understand that the retreat takes place in remote natural and international settings and includes activities that carry inherent and other risks that cannot be eliminated regardless of the care taken, which include, without limitation:
I knowingly and voluntarily assume all such risks, known and unknown.
I confirm I am in sufficient physical and mental health to participate and have disclosed to Metanoia all relevant medical conditions, injuries, allergies, dietary needs, medications, pregnancy, and mental-health conditions. I understand sound baths, meditation, and physical activity may be contraindicated for conditions including (without limitation) epilepsy or seizures, sound or light sensitivity, recent surgery, pregnancy, cardiovascular conditions, and certain psychiatric conditions (such as psychosis or bipolar disorder), and I represent that I have no such condition that I have not disclosed and cleared with my physician. I have an ongoing duty to update Metanoia in writing if my health, medications, pregnancy status, or fitness to participate changes before the retreat begins. I understand the retreat is not medical, psychological, or therapeutic treatment, diagnosis, or advice, and that Metanoia makes no promise or guarantee of any particular result, benefit, or outcome from the retreat or its practices.
In a perceived emergency, I authorize Metanoia to arrange medical care, transport, or evacuation on my behalf, at my expense, and I agree that arranging such care does not make the Released Parties liable for it or for its outcome.
I agree to indemnify and hold the Released Parties harmless from any claim, liability, loss, or expense (including reasonable attorneys' fees) arising from my own acts or omissions, my breach of these terms, my use of alcohol or other substances, or my violation of any law or third-party right during the retreat.
I have read this Assumption of Risk, Release & Indemnification, I understand it is a release of legal rights, and I sign it freely. I specifically understand and agree that this document releases the Released Parties from liability for their OWN NEGLIGENCE, that this release is a material and bargained-for condition of my participation in the retreat, and that no Released Party has represented to me that I may still sue for injury, illness, or death caused by such negligence.
A non-refundable deposit holds your place. Beyond the deposit: 30+ days before the retreat — full refund of additional payments; 15–30 days before — 50% refund; fewer than 15 days before — no refund. Payments may instead be transferred once to a future Metanoia retreat at our discretion. If we cancel, you receive a full refund. (These tiers mirror Caoba's organizer cancellation terms so the refunds we offer never exceed what we recover from the reserve.)
← Back to Metanoia Retreats