This agreement is between Metanoia Retreats LLC ("Metanoia," "we," "us") and the guest named at checkout ("you," "Guest"). It applies to each retreat you book — for example, Khalwa — Morocco 2027, a six-night retreat in Chefchaouen, Morocco, July 30 – August 5, 2027, anchored to the August 2, 2027 total solar eclipse. Retreat-specific terms and any addenda control over conflicting general terms for that retreat.
Guests must be 18 years of age or older at the time of the retreat unless Metanoia agrees in writing to an exception, in which case a parent/legal guardian must sign all terms and the Part B release on the minor's behalf and accompany the minor.
Your tier, occupancy, and total price are as shown at checkout. Every booking includes the items listed on the retreat page (lodging, listed meals, the program, eclipse viewing, airport transfers, and the listed guided excursion). Flights, travel insurance, optional add-ons, visa/entry costs, vaccinations, and personal expenses are not included. Quoted prices assume current taxes, supplier rates, and exchange rates; we reserve the right to adjust the price for documented increases in third-party costs, taxes, or currency fluctuations occurring before final payment, and you may cancel for a refund of recoverable amounts if you reject a material surcharge.
By you:
By us: If we cancel the retreat for any reason other than force majeure (§A-9), you receive a full refund of all amounts paid, including the deposit. This refund is our sole and entire liability for such a cancellation, and we are not responsible for your other costs (flights, visas, insurance, etc.).
No refund for unused services: No refund or credit is given for any activity, meal, night, or service you do not use, for late arrival or early departure, or for removal under §A-11.
(For the Colombia retreat at Caoba Reserve, the cancellation schedule in Addendum A replaces this section.)
Comprehensive travel insurance is mandatory for every guest and must cover, at minimum: (a) emergency medical treatment abroad, (b) emergency medical evacuation and repatriation, and (c) trip cancellation/interruption. Several retreats are in remote locations far from medical care, where evacuation can be extremely costly; adequate coverage is essential. We may require proof of insurance before final payment or before the retreat begins, and may exclude you from activities or the retreat (without refund) for failure to provide it. You remain responsible for all costs of any medical care or evacuation you require.
You are solely responsible for valid travel documents (passport, visas, permits), entry/exit compliance, and any required or recommended vaccinations or prophylaxis for the destination. We are not liable for denied boarding, denied entry, deportation, or any cost or missed portion of the retreat resulting from your failure to meet these requirements, and no refund is due in that event.
Metanoia acts as the organizer and coordinator of the retreat. Many services — including air, ground, and water transportation, lodging, venues, guides, excursion operators, and meal providers — are supplied by independent third parties over whom we have no control. We are not liable for the acts, errors, omissions, defaults, injury, loss, delay, or damage caused by any such independent supplier, and your remedy for any such matter is against that supplier. We may substitute accommodations, facilitators, activities, or itinerary elements of comparable standard when reasonably necessary.
We are not liable for any failure to perform, change, delay, or cancellation due to events beyond our reasonable control (including natural disasters, severe weather, pandemics or public-health events, epidemics, war, terrorism, civil unrest, crime, government or border action, travel disruption, or supplier failure). If such an event affects the retreat, we will offer, at our discretion, a credit toward a future retreat or a refund of recoverable costs, which is our entire liability in that event.
You understand that travel and group gatherings carry an inherent risk of exposure to communicable diseases (including COVID-19 and others), that this risk cannot be eliminated, and that you voluntarily assume it. You agree to comply with any health and safety protocols we, our suppliers, or local authorities require.
We are committed to a safe, respectful container. Harassment, illegal activity, intoxication that endangers safety, or behavior that endangers or unreasonably disrupts others may result in removal from the retreat without refund and at your own expense for any resulting costs. You are responsible for, and assume the risks of, your own use of alcohol or other substances. Certain venues prohibit psychoactive substances entirely (see Addendum A).
A photographer/videographer may document the retreat. You grant Metanoia a perpetual, worldwide, royalty-free, non-exclusive license to use your name, image, voice, and likeness in photos or recordings in which you appear for promotional and marketing purposes, in any media. Tell us in writing at booking if you wish to opt out.
To the fullest extent permitted by law, and except for liability that cannot be limited under applicable law: (a) Metanoia's total aggregate liability arising out of or relating to a retreat will not exceed the total amount you paid to Metanoia for that retreat; and (b) Metanoia will not be liable for any indirect, incidental, consequential, special, or punitive damages, or for lost enjoyment, missed flights/connections, or lost profits, even if advised of the possibility.
Please read this section carefully — it affects your legal rights.
(a) Informal resolution first. The parties will attempt in good faith to resolve any dispute informally by contacting maikol@metanoiaretreats.co before starting formal proceedings.
(b) Binding arbitration. Any dispute arising out of or relating to a retreat or these terms that is not resolved informally will be resolved by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Maricopa County, Arizona, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.
(c) Class-action / jury-trial waiver. Disputes will be conducted only on an individual basis; class, collective, and representative actions are waived, and the parties waive any right to a jury trial.
(d) Limitations period. Any claim must be commenced within one (1) year after the event giving rise to it, or it is permanently barred, to the extent such a limitation is enforceable.
(e) Attorneys' fees. In any permitted proceeding, the prevailing party is entitled to recover reasonable attorneys' fees and costs to the extent allowed by law.
This agreement is governed by the laws of the State of Arizona, USA, without regard to conflict-of-law rules. Subject to §A-14, the exclusive venue for any matter not subject to arbitration is the state and federal courts located in Maricopa County, Arizona.
These terms, the retreat page, any retreat-specific terms/addenda, and the Part B release are the entire agreement between you and Metanoia and supersede prior understandings. If any provision is held unenforceable, the remainder stays in effect and the provision is enforced to the maximum extent permitted. Our failure to enforce a provision is not a waiver. You may not assign your booking except as expressly permitted. We may update these terms; the version in effect when you book governs your booking. Electronic acceptance and e-signatures are valid and binding.
By submitting payment for this retreat, you confirm that you have read, understood, and agree to these Booking Terms, the Cancellation & Refund Policy, the Limitation of Liability, and the Dispute Resolution / arbitration provisions above, on behalf of yourself and each guest in your booking, AND that every adult guest will separately sign the Part B Assumption of Risk & Release before the retreat.
I am voluntarily choosing to participate in this retreat and the activities offered. I am 18 or older (or a parent/guardian signing for a permitted minor).
I understand that the retreat takes place in remote natural and international settings and includes activities that carry inherent and other risks that cannot be eliminated regardless of the care taken, which include, without limitation:
I knowingly and voluntarily assume all such risks, known and unknown.
I confirm I am in sufficient physical and mental health to participate and have disclosed to Metanoia all relevant medical conditions, injuries, allergies, dietary needs, medications, pregnancy, and mental-health conditions. I understand breathwork and intense activity may be contraindicated for conditions including (without limitation) cardiovascular disease, high blood pressure, history of aneurysm, epilepsy or seizures, glaucoma, recent surgery, pregnancy, and certain psychiatric conditions (such as psychosis or bipolar disorder), and I represent that I have no such condition that I have not disclosed and cleared with my physician. I understand the retreat is not medical, psychological, or therapeutic treatment, diagnosis, or advice.
In a perceived emergency, I authorize Metanoia to arrange medical care, transport, or evacuation on my behalf, at my expense, and I agree that arranging such care does not make the Released Parties liable for it or for its outcome.
I agree to indemnify and hold the Released Parties harmless from any claim, liability, loss, or expense (including reasonable attorneys' fees) arising from my own acts or omissions, my breach of these terms, my use of alcohol or other substances, or my violation of any law or third-party right during the retreat.
I have read this Assumption of Risk, Release & Indemnification, I understand it is a release of legal rights, and I sign it freely.
A non-refundable deposit holds your place. Beyond the deposit: 30+ days before the retreat — full refund of additional payments; 15–30 days before — 50% refund; fewer than 15 days before — no refund. Payments may instead be transferred once to a future Metanoia retreat at our discretion. If we cancel, you receive a full refund. (These tiers mirror Caoba's organizer cancellation terms so the refunds we offer never exceed what we recover from the reserve.)
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